While NetSuite handles your internal operations, our portal empowers your customers with self-service capabilities
Internal operations, technician scheduling, and service delivery.
Customer-facing interface for service requests, equipment tracking, and billing.
Real-time tracking, instant updates, and seamless communication with customers
A secure, intuitive portal that puts control in your customers’ hands.
Edge One collaborates with financial institutions, credit unions, and prominent retailers to streamline cash management and enhance ATM network efficiency. They provide innovative solutions, including cloud-based terminals, integrated self-service options, and advanced analytics, ensuring that all operations are secure and efficient.
This portal is a powerful extension of your customer service team. With real-time integration to your NetSuite system, it reduces manual processes, improves customer satisfaction, and gives your clients control and visibility over their service lifecycle.
Get deeper visibility into customer needs while reducing manual support workload
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Features |
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Generic Features |
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Password protected |
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Purchasing |
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Purchase History |
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Returns |
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Reorder Items |
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Quotes |
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Billing |
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Account Balance |
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Invoices – pay invoices |
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Transaction History |
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Print a Statement |
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Field Service Management |
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Services |
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Request new Service: Allow user to request a new service. Custom form with up to 10 fields of information to be submitted. |
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Service History: See a list of past services (filter and sort) and access each service to see all the details including notes from technicians, photos, etc. |
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Service Dashboard: Show the customer a series of graphs and KPIs based on the service history, for example: average response time, first time fix rate, SLA, etc. |
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Equipment |
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See available Equipment |
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Crate new Equipment |
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Additional Features |
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Single login for multiple locations |
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User Management |
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A customer portal that makes life easier for your clients and your team.
The media and publishing industry has been completely reshaped by digital commerce. Publishers now sell digital subscriptions. Media brands launch merchandise lines. Events companies sell
The food and beverage industry is one of the most dynamic—and demanding—eCommerce verticals. Between strict regulations, perishable inventory, multi-channel distribution, and tight margins, F&B companies
Financial services companies—wealth managers, insurance agencies, fintech firms, and accounting practices—are not traditional eCommerce businesses. But they are facing the same pressure: deliver better digital
1000 Fifth Street
Suite 200 – Miami, FL 33139
Call Us: (201) 630-0300
