Customers can’t always find what they need quickly, even though it’s all in My Account.
They expect instant answers — not long menus or endless clicks.
Users have to combine details manually to see totals or summaries.
An AI assistant built by Tavano Team for SuiteCommerce and powered by NetSuite’s AI Connector Service (MCP).
It lives inside the My Account area, so customers can self‑serve safely within your NetSuite environment.
Users ask in plain English:
“Where’s my last order?” → “Order #1042 shipped yesterday.”
It connects via MCP, giving us complete control over what information the LLM accesses.
Deflect repetitive tickets and deliver consistent, accurate answers anytime.
Aligned with NetSuite authentication and role‑based access controls.
Embedded in My Account for a seamless, on‑brand customer experience.
Your data stays secure within NetSuite, while MCP lets the LLM access only what you choose.
Customer signs in to SuiteCommerce My Account.
They type: “Show me my open invoices.”
Ask My Account securely queries NetSuite via the AI Connector Service (MCP).
Instant response with optional follow‑ups or suggested actions.
A Shopify-NetSuite integration that is not set up correctly does not fail loudly. It fails quietly: orders that are not creating NetSuite records, inventory counts
The media and publishing industry has been completely reshaped by digital commerce. Publishers now sell digital subscriptions. Media brands launch merchandise lines. Events companies sell
The food and beverage industry is one of the most dynamic—and demanding—eCommerce verticals. Between strict regulations, perishable inventory, multi-channel distribution, and tight margins, F&B companies
1000 Fifth Street
Suite 200 – Miami, FL 33139
Call Us: (201) 630-0300
