BigCommerce NetSuite Integration

BigCommerce is a SaaS eCommerce platform, a leader in the space, specifically for B2B. BigCommerce has over 10,000 B2B customers on the platform today, supporting B2B for 10+ years and operating in 150+ countries. BigCommerce is built so that the seller doesn’t have to worry about upgrading, security, PCI compliance, etc. The platform is constantly upgraded for continuous improvement and evolution.

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B2B Edition is a module that BigCommerce puts on top of its core platform, a suite of tools that helps improve operational efficiency, sales team efficiency, customer loyalty, and drive revenue.

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B2B Edition offers advanced capabilities that are tailored to B2B needs: corporate account management, invoicing, lists, quotes, advanced payment methods tailored to each client, different users and permissions, etc.

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Developer & Business User-Friendly: Natively developed for B2B, our platform features built-in, scalable solutions for various common B2B ecommerce needs, offering easy configuration for non-developers and advanced customization for developers.

Versionless API-First by Design but not API only: Lower TCO, we’re always up-to-date, offering flexibility and creative freedom for developers & non-developers to create exceptional commerce experiences for B2B businesses.

Flexible MACH Architecture Delivers Award-winning B2B UX & CX: Underneath our user-friendly interface lies robust MACH architecture capabilities, enabling powerful, headless, and composable commerce ecosystems. Future proof for manufacturers, wholesalers facing a changing market, modern buyer demands & tech advancements.

Best in class B2B Features out of the box: Invoices, quotes, buyer approval workflows, and more.

Here’s why we matter to customers & why they should care:

• Complexity Simplified: B2B transactions are inherently more complex than B2C. BigCommerce B2B simplifies this complexity with a robust platform that handles companies, varied customer groups, pricing models, bulk orders, and more, with ease.
• Customization and Scalability: As businesses grow, their ecommerce needs become more intricate. BigCommerce B2B offers a highly customizable platform that scales to meet expanding requirements without the need for constant, costly upgrades or migrations.
• Comprehensive Solutions: From advanced shipping to ERP integration, BigCommerce B2B provides a suite of tools that cover every aspect of the B2B ecommerce journey, making it a one-stop shop for businesses looking to streamline their operations.
• Partner Ecosystem: We’re not just a platform; we’re a gateway to a rich ecosystem of partners, offering additional services, integrations, and support to ensure that every business need is met with precision and expertise.
• Innovation at Pace: In a rapidly changing digital landscape, staying ahead is crucial. BigCommerce B2B is committed to innovation, continuously updating and adding features that keep businesses at the forefront.
• Expertise and Support: Our customers have access to industry-leading support and expertise, ensuring they have the guidance needed to maximize their platform’s potential and overcome any challenges.
• Proven ROI: BigCommerce B2B isn’t just a cost—it’s an investment with a proven return. By improving operational efficiencies, enhancing customer experiences, and increasing sales, businesses see tangible benefits to their bottom line.

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A lot of companies go with an IPaaS solution like Celigo. It’s basically software that connects any two systems. We found that for NetSuite users specifically, it’s better to avoid that extra software if you don’t need it, which is why Tavano Team built a NetSuite-BigCommerce connector that is hosted directly in NetSuite that ensures instant, seamless integration between both platforms.

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There is a huge amount of resources available for B2B customers, manufacturers, distributors, and wholesalers that are looking to gather information about both platforms, but also actually more generally about the ecosystem that is selling online. You can visit BigCommerce’s blog, social media platforms, and B2B bites videos, as well as partner content such as Tavano Team’s blog and socials (Instagram, LinkedIn, YouTube), where we produce blog posts, webinars, ebooks, tutorials, etc.

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Integrating BigCommerce and NetSuite has many benefits, including order processing automation, enhanced internal efficiencies, better customer experience, easier financial operations, etc. Read this blog post to explore the benefits in detail.

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It will really depend on how customized your website is. If you’re already running a SuiteCommerce website for a B2B business, probably a lot of the features you had to customize are already either native to BigCommerce B2B Edition or you’re going to find a partner app that does it. It’s hard to give a timeline or a budget without analyzing the website, but you can reach out to our experts to get an idea.

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It changes depending on the company, but it’s important to take some time before doing anything to understand how you want the integration to work. Each business has its specific needs, so at least on the integration side, we often face difficulties realizing everything that has to be in place before we go live. But it’s very normal, and it happens with any software implementation. We take it one by one and take our time to truly understand our client’s particular needs.

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B2B Customer Accounts is a feature that allows you to log in on behalf of a customer, view all their orders, quotes, and invoices, place orders, track orders, etc. There may be roles and permissions that are specific to users within that company, and BigCommerce allows you to create roles and permissions for each of those users, for example, a finance user who can only see invoices or pay invoices. You can connect all that customer information from NetSuite to BigCommerce so that your current setup is reflected in BigCommerce and vice versa, synching back and forth.

When it comes to pricing, BigCommerce supports customer-company-specific pricing. If you have products that have specific pricing for a specific customer, you can replicate that in BigCommerce, so that your customer logs in and can access that pricing that matches what they get when they speak directly to the sales team. This is one of the reasons why the connector is so important so that all sales information is the same online on the BigCommerce site as it is in NetSuite for the sales team to access when they’re selling in person or on the phone.

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BC Softwear is a luxury retailer company that makes robes and towels to sell to high-end hotels. They wanted to have the ability to run their website without having to call a partner, and they also were having issues with SEO. They wanted to grow their B2C and B2B customer base all in one platform, which is why they chose BigCommerce. Their main goals were streamlining and optimizing their online operations and increasing their site conversions, which called for a tight integration with NetSuite ERP.

BigCommerce offering B2B and B2C operations all in one backend empowers easier management of the website, with advanced B2B features such as buyer portal invoices, sales masquerade, placing orders on their B2B buyers’ behalf, product discovery, etc. Through the BigSynapps connector, they have real-time integration with NetSuite, which offers out-of-the-box functionalities that this merchant needs, through the support and leverage of Tavano Team.

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Yes. In the same way BigCommerce B2B users can customize pricing according to specific customers, certain products can also be only accessible to specific customers. There are multiple ways you can achieve that. You can clone your storefront and create a specific storefront for different products, locations, brands, etc, all in one backend and integration. You can also create customer groups that can access certain products through a log in.

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That’s up to the client. The scripts can be configured to run as often as you want them to. There are things like orders that you might need to be synched in real-time, but some such as items that you might not update that often and you can have that run once a day.

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It’s going to depend on how we set it up. It makes no sense to have things coming in real-time if you don’t need them, so it will be customized depending on your needs. Each company is different. We will analyze along with the client what things we need to make sure are updated in real time, and what other records you don’t need to be updated that often. With that, we’ll make sure that your ERP concurrency is not impacted.

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