Conversational AI for eCommerce

Ask My Commerce

A shopping assistant that lives in your store and answers like a good salesperson. It finds products, compares them, answers policy questions and handles orders, all in plain language. No menus. No filters.

The Problem

Too Many Clicks, Too Many Tickets

Your store has the information. Shoppers just can't get to it fast enough, and your team pays for it.

Discovery friction

The answer is in your store, but shoppers get lost between filters, categories and clicks before they find it.

Expectation of immediacy

People want an answer right now. They won't navigate menus or read a long FAQ to get one.

Support load

Questions about orders, shipping and returns pile up on your team, and most of them could resolve themselves.

Ask My Commerce turns all of that into one conversation.

What It Can Do

See What Shoppers Can Ask

Pick a capability and see how the assistant answers. Every conversation below runs on a demo outdoor store.

Natural-language search

Shoppers write the way they talk, with no filters or menus. The assistant answers with rich product cards (image, price, link) and a single line of text on top.

Ask My Commerce
Demo store · Sample data
Illustrative
Do you have lightweight tents under $300?
Yes, two tents under $300.
Summit Solo
1.2 kg · Sleeps 1
$189
X3 Tent
1.8 kg · Sleeps 2
$249

Filters that understand magnitudes

Ask for a numeric threshold and get exactly what meets it, not an approximation. The assistant shows the threshold requested and the result, edge cases included.

Ask My Commerce
Demo store · Sample data
Illustrative
Show me rain jackets with a waterproof rating of 20000mm or higher
One jacket meets 20,000 mm or higher.
Requested: 20,000 mm or higherResult: 20,000 mm
Stormline Pro
20,000 mm waterproof rating
$279

Ridge Shell is rated 18,000 mm, which is below the threshold, so it isn't listed.

Product comparison

From two product names to a side-by-side table with the differences that matter, plus a recommendation based on how the shopper plans to use it.

Ask My Commerce
Demo store · Sample data
Illustrative
Compare the X3 and Summit Solo tents
Here's how they compare.
X3 TentSummit Solo
Price$249$189
Weight1.8 kg1.2 kg
Sleeps2 people1 person
Recommendation: choose the X3 if two people will share it. Choose the Summit Solo if you hike alone and want the lighter pack.

Page awareness

On a product page, shoppers ask about the product without naming it, and the assistant answers about that product. A generic chatbot can't do this.

Ask My Commerce
Demo store · Sample data
Illustrative
The shopper is viewing Ridge Shell on its product page
Is this waterproof enough for heavy rain?
The Ridge Shell has an 18,000 mm waterproof rating. For the conditions it's designed for, check the product's weather guidance.
Source: Ridge Shell · Weather guidance

Policies and guides

Shipping, returns, product care and guides, answered with your store's real information and a link to the source. Nothing invented.

Ask My Commerce
Demo store · Sample data
Illustrative
What's your return policy?
Unused items with original tags can be returned within 30 days of delivery.
Source: Returns policy
How do I clean my sleeping bag?
Follow the TrailDown 20 care label and its product-specific cleaning guide.
Source: TrailDown 20 · Care guide

Orders and tracking

For signed-in shoppers: order history, status, carrier and tracking, and the detail of any order, without opening a support ticket.

Ask My Commerce
Demo store · Sample data
Illustrative
Signed in as Alex
Track my order #258
Order #258 is on its way.
Order #258In transit
Placed
Aug 29, 2026
Item
Ridge Shell × 1
Carrier
TrailForge Demo Shipping
Tracking
TF000258

Actions in the chat

Reorder a past purchase, start checkout, cancel or return, all without leaving the conversation. A confirmation card always comes before anything runs.

Ask My Commerce
Demo store · Sample data
Illustrative
Signed in as Alex
Reorder from order 262
I can add this to your cart. Confirm to continue.
TrailDown 20
Quantity 1 · From order #262
$129

Nothing is added until the shopper confirms.

Illustrative conversations on a demo store with sample data. Your assistant answers from your own catalog, policies and orders.

Why It's Not a Chatbot

What Makes It Different from a Common Chatbot

Four things that separate Ask My Commerce from an FAQ bot.

Knows where the shopper is

It resolves “this”, “this product” or “the second one” from the page the shopper is on. The conversation feels human because nobody has to repeat themselves.

Understands magnitudes for real

Ask for 18000mm or more and it returns exactly what qualifies, not something similar. It doesn't guess numbers, even at the edges.

Answers anchored in real data

Every price, stock level, order and policy comes from your store and your ERP, not from the model's imagination. Nothing invented.

Learns and doesn't forget

Every correction your team makes is built in permanently. The assistant improves with use, so your investment accumulates instead of resetting.

How It Works

Simple, Grounded, and in Your Control

  1. 01

    Ask

    The shopper types the way they talk, on any page of your store.

  2. 02

    Understand

    It reads the page they're on and the numbers they ask for, so “this” and “18000mm or higher” mean what they should.

  3. 03

    Retrieve

    It pulls prices, stock, orders and policies from your store and ERP data. Nothing is made up.

  4. 04

    Answer

    A clear reply with product cards and a link to the source. Actions wait for a confirmation card.

Control by Design

Sign-in for order data

Order history, status and tracking are available to signed-in shoppers.

Confirmation first

Reorders, returns and cancellations show a confirmation card before anything runs.

Source links

Policy and guide answers link back to the page they came from.

Built by Tavano Team

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FAQ

Frequently Asked Questions

Does it make things up?
It answers from your data, not from guesswork. Every price, stock level, order and policy comes from your store and your ERP, and policy and guide answers link back to their source.
Can it take actions, or only answer questions?
It can reorder a previous purchase, start checkout, and cancel or return an order from inside the chat. Each action shows a confirmation card first, so the shopper stays in control.
Do shoppers need to sign in?
Order history, status and tracking are available to signed-in shoppers. Questions about products, policies and guides don't depend on an account.
How does it get better over time?
Every correction your team makes is incorporated permanently. The assistant improves with use, so the work you put in accumulates instead of resetting.
How do we get started?
Book a demo and tell us about your store and what your shoppers ask most. We'll show you how Ask My Commerce fits.
Book a Demo

Bring Conversation to Your Store

See Ask My Commerce answer questions the way a good salesperson would. Get expert guidance on fit, implementation and ROI potential.

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