NetSuite Support: Choosing the Right Solution for Your Business Needs

When you run a NetSuite-powered business, choosing the right NetSuite support option can really impact performance, efficiency, and long-term growth. With over 40,000 customers, NetSuite counts many different support options: among them, NetSuite’s own solution (NetSuite Advanced Customer Support), third-party services, and public digital resources. 

In this blog post, we’ll explore the different support options available and guide you in choosing the option that fits your business needs better.

NetSuite Advanced Customer Support (ACS)

Of course, NetSuite has its own support solution: NetSuite Advanced Customer Support (or NetSuite ACS), which is a comprehensive subscription-based service designed to provide ongoing support for customers. ACS offers proactive monitoring to ensure maximum efficiency, custom guidance according to your specific needs, dedicated resources, and scalability.

However, while NetSuite ACS is ideal for businesses seeking direct support from NetSuite’s team, it could be more expensive than other alternatives, and may not always offer the personalized touch smaller businesses might prefer due to the amount of customers they deal with.

Third-Party NetSuite Support

Third-party NetSuite consultants and support providers are a strong alternative to ACS. There is a pool of NetSuite-specialized service providers that can follow your case up close and make sure you’re making the best use of the platform you can. Using a third-party service will probably ensure more personalized treatment, cost-effectiveness, flexibility, expertise, and customization of the platform according to your needs. 

Surely, as the quality of support can vary a lot among different third-party providers, it’s essential to make sure that you’re in good hands. At Tavano Team, we offer premium NetSuite customer support services, with over 15 years of experience, 6,500 hours of SuiteCommerce support a year, and over 500 clients from different industries and verticals. You can check out our portfolio page to see the different work we’ve done with NetSuite-based companies.

Self-Service Resources and Community Support

Although it is definitely better to get a professional by your side, smaller budgets can benefit from self-service resources that can be found online. NetSuite counts with its own resources and certifications, but you can also find third-party NetSuite training resources such as tutorials, how-tos, live sessions, and blog posts that will help you through it. This will keep the cost to a minimum, all while allowing your team to learn and get hands-on experience. You can also access NetSuite groups and forums to ask particular questions. However, self-service options may not be sufficient for businesses with complex issues or limited internal expertise.

All in all, with all these options available, selecting the right support system for your business needs will depend on factors such as budget, complexity, internal expertise, growth strategy, etc. Whether you choose NetSuite ACS, a third-party consultant, or self-service resources, the key is to prioritize a solution that provides scalability and adapts to your needs and possibilities.

For more information on how to optimize your business and aim for scalable growth, don’t hesitate to contact our team of NetSuite experts for a free consultation call.