SMS might not be at the center of your eCommerce marketing strategy. However, it can definitely add to other marketing efforts very well. As our email and SMS marketing specialist, Jason Miller says: “SMS pours gas on the fire — it complements email very well”.
Although email and SMS seem like similar tools, there are certain specificities to each channel that make them unique and efficient in different ways. While email can hold longer, more complex messages that include graphic material and many links, SMS is more direct, short, and simple, which sometimes is just exactly what is needed.
Fortunately, some online marketing platforms like Klaviyo can help you manage both email and SMS. All that’s left to do is create a tailored strategy that will fit your business and increase audience engagement through both channels.
Now, let’s see how you can add SMS to your marketing strategy, along with some best use cases.
SMS is often used as a more “exclusive” channel for VIP customers. And it works!
Make your most important clients know they’re appreciated. Give them special VIP discounts, let them get some announcements beforehand, send them updates, and more. Get creative!
Attention: it’s important to remember that email and SMS don’t communicate to say the same thing or it will become repetitive and tiring for the audience. Make sure you’re using SMS as a separate channel that might complement email, but without repeating its same content.
Klaviyo allows two-way messaging in certain countries like US and Canada.
Certainly, a mutual channel where customers can make their own questions and have their say from the comfort of texting is a very good asset to have in any eCommerce business. It will make your clients trust you more and feel more comfortable buying your products, knowing they can contact you in a fast and easy way. This will definitely strengthen the relationship with your customers!
A well-calculated reminder can make a big difference in any eCommerce marketing strategy. We see it constantly in email marketing. It isn’t different for SMS: abandoned cart alerts, delivery updates, back-in-stock messages, and special date reminders are always a good idea and will definitely boost sales and engagement. Let them know you’re there to help them!
As we’ve seen, SMS can be very effective when used right.
By all means, contact our NetSuite email marketing experts to build a specific eCommerce growth strategy for your case. And also, check out our Klaviyo NetSuite integration to leverage both platforms to the max! Let’s get started on your email and SMS journey!
Source: Klaviyo
Learn more about our NetSuite integrations and our services for everything NetSuite eCommerce:
B2B eCommerce is a field that has been growing with incredible speed, especially since the… Read More
Choosing a SuiteCommerce Advanced Theme is more than picking a nice-looking template. Here's what you… Read More
It has been studied that Enterprise Resource Planning (ERP) system implementation led to business process… Read More
Timing is everything. At least when we talk about email marketing. The time your email… Read More
If you’re reading this, you may be starting a business or just thinking about doing… Read More
Migrating a website can hurt traffic, leading to a website sales drop if appropriate actions… Read More